Terms of Service
This purchase is regulated by the Norwegian Standard Sales Conditions for Consumer Purchases of Goods over the Internet, given below. Consumer purchases via the Internet are regulated primarily by the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Cancellation Act and the E-Commerce Act, and these laws provide consumers with mandatory rights. These laws are available (in Norwegian) at www.lovdata.no. The terms of the contract are not to be understood as a limitation on legal rights, but present the parties’ most important rights and duties in regard to the purchase.
The Sales Conditions have been created and are recommended by the Norwegian Consumer Authority. For a better understanding of these Sales Conditions, see the Consumer Authority’s guidelines.
1 Contract
The contract consists of these Sales Conditions, information given in the ordering solution, and any specially agreed conditions. In the event of a conflict between pieces of information, precedence goes to what has been specially agreed between the parties, as long as this does not conflict with mandatory legislation.
In addition, the contract will be complemented by relevant statutory provisions that regulate the purchase of goods between traders and consumers.
2 Parties
The seller is
Dreamknit AS
Væresletta 52, 7055 Ranheim
hello@dreamknit.no
org. nr. 926 132 571, and is designated in the following as the Seller.
The purchaser is the consumer who places the order, and is designated in the following as the Purchaser.
3 Price
Digital goods (patterns)
The stated price for the digital goods and services is the total price to be paid by the Purchaser. This price includes all taxes and additional costs. The Purchaser shall not be charged for any further costs of which the Seller has not informed the Purchaser before the purchase.
Digital goods (subscription)
The price of the subscription is clearly stated at the time of signing up. We reserve the right to run promotional campaigns that may offer discounted subscription rates for a limited period. Prices may be adjusted over time; however, any price change will be communicated to the Purchaser via email in advance. Continued use of the subscription service after a price adjustment takes effect constitutes acceptance of the new price. The subscription is non-refundable and is automatically renewed unless canceled within the subscription period stated at signup. All applicable tax rates are included in the subscription price.
Physical goods - Norway (some norwegian territories are excluded, but will be informed in checkout)
For physical goods the shipping costs are 89 NOK. The total price of the order includes all taxes and additional costs. The Purchaser shall not be charged for any further costs of which the Seller has not informed the Purchaser before the purchase.
Physical goods - International
For physical goods the international shipping costs are 210 NOK. For orders to countries outside Norway, the customer is responsible for any and all additional charges at delivery, such as local tax, customs, and customs clearance.
4 Conclusion of contract
The contract is binding for both parties as soon as the Purchaser has sent the order to the Seller. However, a party is not bound by the contract if there are orthographical or typological errors in the offer from the Seller in the ordering solution of the online shop or in the Purchaser’s order, and the other party realized or should have realized that such an error was present.
5 Payment
The Seller may charge the Purchaser for the good from the time it is sent from the Seller to the Purchaser. If the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the goods are sent. By purchasing digital goods, including patterns, the goods are delivered to the email address the Purchaser stated when fulfilling the order. It is the Purchasers responsibility to provide the correct email address.
6 Delivery
Physical Goods
Delivery is considered to have occurred once the Purchaser or their representative has taken possession of the item. If the delivery time is not stated in the ordering solution, the Seller shall deliver the goods to the Purchaser within a reasonable time frame and no later than 45 days after the order is placed by the customer. The goods shall be delivered to the Purchaser unless other special arrangements are made between the parties.
Digital goods, including patterns and subscriptions, are delivered either directly to the Purchaser’s profile or by email to the address provided during checkout. The Purchaser will receive the goods once the email is sent by the Seller. Patterns sent via email will be attached as a PDF file. It is the Purchaser’s responsibility to ensure that the provided email address is accurate and valid to ensure successful delivery. Once the email has been sent or the goods are available in the Purchaser’s profile, they are considered to be received by the Purchaser.
7 Product risk
Product risk is assumed by the Purchaser as soon as the item is taken over by the Purchaser or his/ her representative in accordance with Section 6.
8 Rights for Physical Goods
The rights, returns, and warranties for physical goods purchased through Dreamknit (such as yarn) are governed by the individual terms and conditions of the yarn supplier. For any issues regarding physical goods, please contact the yarn supplier directly. Dreamknit's responsibility is limited to the digital products we offer and the connection to our yarn partners.
9 Refunds, Cancellations and Exchanges
Digital Goods (patterns)
As these are digital items, we do not offer refunds or exchanges once the product has been downloaded or accessed. Please ensure that you review the product description and preview any relevant material before purchasing.
Digital Goods (Subscription)
The subscription service is automatically renewed at the end of each billing cycle. The Purchaser may cancel their subscription at any time before the renewal date to prevent future charges. Cancellations must be made via the Purchaser's account settings or by contacting the Seller’s support team at hello@dreamknit.no. Once the cancellation is processed, no further charges will be applied, but the Purchaser will continue to have access to the subscription until the end of the current billing period.
Please note that since the subscription provides immediate access to downloadable patterns or digital content, the right of withdrawal is waived once the subscription is activated. By activating the subscription, the Purchaser acknowledges and agrees that they lose the right to cancel the purchase or request a refund, as they are granted immediate access to the digital content. As such, subscriptions are non-refundable once the renewal payment is processed. After the subscription ends, the Purchaser will no longer have access to the patterns made during the subscription period after the upcoming billing cycle unless the subscription is renewed.
Physical Goods
The rights, returns, and warranties for physical goods purchased through Dreamknit (such as yarn) are governed by the individual terms and conditions of the yarn supplier. By purchasing physical goods, you also agree to abide by the policies set by the yarn supplier, including any terms related to returns, refunds, exchanges, or warranties. Any issues regarding physical goods must be handled directly with the relevant yarn supplier.
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Yarn Supplier |
Policies |
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HipKnitShop |
Returns and exchanges Terms and conditions |
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Un-Told |
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Dale Garn |
10 For Personal Use
Both patterns and subscriptions are intended for the Purchaser’s personal use only. “Unlimited pattern creation” refers to reasonable, non-commercial personal use by a single individual.
To ensure fair use, maintain technical stability, and protect the commercial integrity of Dreamknit’s products, the Seller monitors overall activity. If unusually high activity is detected — for example, generating a large number of patterns without corresponding knitting activity, sharing login credentials, or distributing patterns to others — the Seller may issue a warning, request clarification from the Purchaser, or temporarily restrict access.
These measures help prevent misuse that could negatively affect the platform or other users. Continued or unverified excessive use may be deemed a breach of contract (see Section 11), and the Seller reserves the right to restrict or cancel the Purchaser’s subscription without refund.
11 Seller’s Rights in Case of Purchaser’s Breach of Contract
If the Purchaser fails to pay or otherwise fulfill their obligations under the contract and/or applicable law, and this failure is not due to the Seller or conditions on the Seller’s part, the Seller may, in accordance with Chapter 9 of the Consumer Purchases Act, exercise the following rights, depending on the specific circumstances:
- Withhold the goods
- Demand performance of the contract
- Terminate the contract
- Demand compensation from the Purchaser
Additionally, the Seller may, under relevant circumstances, charge interest for late payment, a collection fee, and a reasonable fee for uncollected goods.
A breach of the Personal Use terms outlined in Section 10, including unauthorized sharing of patterns, is considered a substantial breach of contract. In such cases, the Seller reserves the right to cancel the Purchaser’s subscription without a refund and take further legal action if necessary.
Fulfillment
If the Purchaser fails to pay, the Seller may affirm the purchase and demand that the Purchaser pay the purchase sum. If the goods are not delivered, the Seller loses the right to demand performance if an unreasonable amount of time has passed before making the claim.
Termination
In cases of significant non-payment or any other substantial breach by the Purchaser, the Seller may terminate the contract. However, the Seller may not terminate the contract after the purchase sum has been paid. The Seller may also terminate the contract if the Purchaser fails to pay within a reasonable additional time frame set by the Seller.
Interest Relating to Late Payment/Collection Fee
If the Purchaser does not pay the purchase sum specified in the contract, the Seller may charge interest on the overdue sum in accordance with the Act Relating to Interest on Overdue Payments. In cases where payment is not made, the debt may be sent for collection after a warning has been issued, and the Purchaser may then be held responsible for fees in accordance with the Act Relating to Debt Collection and Other Debt Recovery.
Fees for Uncollected, Non-Prepaid Items
If the Purchaser fails to collect unpaid goods, the Seller may charge the Purchaser a fee. This fee shall not exceed the actual expenses incurred by the Seller in delivering the goods to the Purchaser. Purchasers under 18 years of age cannot be charged this fee.
12 Personal Data
The Seller is responsible for handling the personal data collected. Unless the Purchaser consents otherwise, the Seller may only collect and store personal data necessary for fulfilling the Seller's obligations under the contract. The Purchaser’s personal data will only be shared with third parties if it is necessary for the Seller to fulfill the contract with the Purchaser, or if required by law. See more in our Privacy Policy.
13 User-Generated Content and Intellectual Property
By using Dreamknit’s tools and services, including but not limited to pattern generators, Color Charts, and customization features, the Purchaser may create, upload, or generate content (“User-Generated Content”).
The Purchaser represents and warrants that:
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They own or have obtained all necessary rights, licenses, consents, and permissions to use any content they upload, submit, or generate through Dreamknit’s services.
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Their User-Generated Content does not infringe or violate any third-party rights, including but not limited to copyrights, trademarks, design rights, patent rights, trade secrets, or other intellectual property or proprietary rights.
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Their User-Generated Content does not contain protected logos, brand identifiers, copyrighted characters, or other protected material unless explicit authorization has been obtained from the relevant rights holder.
The Purchaser is solely responsible for all User-Generated Content created, uploaded, or generated through the service.
Dreamknit acts solely as a technical service provider and does not systematically pre-screen or monitor User-Generated Content. However, Dreamknit reserves the right, at its sole discretion and without prior notice, to remove, disable access to, or restrict content that may violate these Terms, infringe third-party rights, or otherwise be unlawful.
If Dreamknit becomes aware of potential infringement or receives a complaint from a third party, Dreamknit may suspend or restrict access to the relevant content or to the Purchaser’s account while the matter is investigated.
The Purchaser agrees to indemnify and hold Dreamknit harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to the Purchaser’s breach of this section.
Nothing in this section limits any mandatory rights granted under applicable consumer protection legislation.
14 Conflict Resolution
Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Authority for mediation. The Consumer Authority can be reached at (+47) 23 400 600 or via their website at www.forbrukertilsynet.no.